Air Compressors
Screw, oil-free, piston, centrifugal, portable and variable-frequency air compressors.
Warranty conditions may vary according to the product, component, sales agreement, destination market and operating conditions.
Screw, oil-free, piston, centrifugal, portable and variable-frequency air compressors.
Open-pit DTH, photovoltaic, tunnel, anchor and deep-hole drilling rigs.
DTH hammers, drill bits, drill rods and related drilling accessories.
Air-treatment systems, compressor components and drilling rig parts.
Replacement components and maintenance parts supplied for Kaishan equipment.
Air-purification, refrigeration, expansion power-generation and related Kaishan industrial products.
Complete and accurate information allows our technical team to understand the equipment history and evaluate the reported issue more efficiently.
A structured review process helps determine whether an issue is related to product condition, installation, operation, maintenance, external factors or another cause.
Send the equipment information, order reference, problem description, operating hours, photos and supporting documents.
Our team checks whether the submitted information is complete and identifies any additional evidence required.
Technical personnel review the reported symptoms, equipment configuration, maintenance history and available photos or videos.
The issue is evaluated according to the available technical evidence and applicable warranty or sales terms.
Depending on the review result, the next step may include technical guidance, additional inspection, repair recommendations, replacement parts or another agreed solution.
Relevant documentation, shipment information or further technical instructions are provided when applicable.
A warranty decision should be based on technical evidence rather than appearance alone.
We verify the equipment model, serial number and relevant component information.
Reported pressure, temperature, load, environment and application conditions may be reviewed when relevant.
Service intervals, lubricant use, filter replacement and previous repairs may help determine the cause of the issue.
Photos, videos, alarm records and damaged-part information are reviewed to understand the reported failure.
Installation conditions and operating procedures may be considered when they are related to the reported problem.
The applicable order, supply scope and warranty terms are checked before a final claim decision is made.
Kaishan Group Co., Ltd. was founded in Quzhou, Zhejiang Province, China, in 1956 and has developed into a global manufacturer of compressed-air systems, drilling equipment and green-energy solutions.
Today, Kaishan operates 14 production and R&D centers, has more than 70 subsidiaries, and employs over 4,500 people, including more than 2,000 technical professionals.
Founded in 1956, with Kaishan products and industrial solutions serving more than 90 global markets.
The company's manufacturing scale, technical team and international market experience provide the background for equipment-related technical review, warranty support and follow-up assistance.
Coverage depends on the applicable warranty terms and the cause identified during the review.
Issues involving normal wear, incorrect installation, insufficient maintenance, unauthorized modification, external impact or operation outside recommended conditions may require additional evaluation.
Stop operating the equipment if the issue may cause electrical hazards, uncontrolled pressure release, hydraulic leakage, fire risk or serious equipment damage.
Safety-critical inspection and repair should be performed by trained and qualified personnel.
Provide the equipment model, serial number, order information, operating hours, problem description and clear photos or videos of the issue.
No. Coverage depends on the applicable warranty terms and the cause of the failure. Each claim requires review before coverage can be confirmed.
Review time depends on the complexity of the issue and the completeness of the information provided. Additional evidence or inspection may be required for some cases.
Not unless instructed. Keep the affected component and original packaging until the review is complete, as further photos, measurements or physical inspection may be required.
Many claims can begin with remote review using equipment information, photos, videos, operating data and maintenance records. Some cases may require physical inspection or component return.
Provide the spare-part number, equipment information, installation date, operating history and photos of both the part and its installation position.
Stop the equipment and arrange inspection by qualified personnel. Do not continue operation while waiting for a warranty decision if there is a safety risk.
For faster warranty review: provide the equipment model, serial number, order information, operating hours, problem description and clear photos or videos when submitting your claim.