FAQ

Kaishan Group Co., Ltd. was founded in Quzhou, Zhejiang Province, China, in 1956. The company has developed into a global manufacturer of air compressors, drilling equipment and green-energy solutions.

Today, Kaishan operates 14 production and R&D centers, has more than 70 subsidiaries and employs over 4,500 people, including more than 2,000 technical professionals.

Kaishan equipment is widely used in mining, infrastructure construction, tunnels and bridges, slope stabilization, photovoltaic projects, industrial manufacturing and energy-related applications.

Kaishan provides a wide range of industrial equipment, including screw, oil-free, piston, centrifugal, portable and variable-frequency air compressors; open-pit DTH, photovoltaic, tunnel, anchor and deep-hole drilling rigs; DTH hammers, drill bits, drill rods, air-treatment systems and compressor components.

The correct compressor depends on application requirements including required air flow, working pressure, duty cycle, operating environment, power supply and installation conditions. Please provide your technical requirements for a suitable recommendation.

Drilling rig selection depends on drilling application, rock formation, required drilling depth, hole diameter, working environment and mobility requirements. Project details help our technical team recommend a suitable solution.

Yes. Kaishan can provide integrated solutions including main equipment, drilling tools, spare parts, maintenance items and technical support.

To receive a quotation, please provide the product model or equipment type, technical requirements, application information, required quantity, destination country and expected delivery time. Our sales and technical teams will review your requirements and provide a suitable proposal.

Yes. Kaishan supplies equipment and components through international sales channels and established production facilities. Customers can contact Kaishan directly for new equipment, spare parts, technical support and project solutions.

Before order confirmation, we recommend confirming the equipment model, technical specifications, configuration, quantity, accessories, spare parts requirements, delivery terms and destination information.

Delivery time depends on product type, configuration, quantity, production schedule, stock availability and shipping destination. The estimated delivery schedule will be confirmed during quotation and order processing.

Yes. Remote technical support is available for equipment troubleshooting, operating questions, spare-part identification and maintenance guidance.

Customers can provide fault codes, equipment information, photos, videos and operating conditions for technical evaluation.

Please provide equipment model, serial number, fault code, problem description, operating hours, maintenance history and clear photos or videos. Complete information helps our engineers evaluate the issue more efficiently.

Remote guidance may be available for suitable installation and maintenance procedures. For complex mechanical, electrical, hydraulic or safety-related work, qualified technicians should perform the operation.

Yes. Kaishan provides spare parts and maintenance components for air compressors, drilling rigs, drilling tools, air-treatment systems and related industrial equipment.

Please provide equipment model, serial number, nameplate photo, original part number if available, part photos and installation position.

If the original part number is unavailable, dimensions and clear photos can help with identification.

Yes. Maintenance kits can be prepared according to equipment model, operating hours, service requirements and recommended maintenance intervals.

Yes. Warranty requests are reviewed according to product type, sales agreement, warranty terms, equipment condition and technical evaluation.

Please:

1. Stop operation if there is a safety risk.
2. Record the fault information.
3. Take photos or videos.
4. Provide equipment details.
5. Contact Kaishan technical support.

Our team will review the available information and recommend the next step.

Yes. Kaishan provides support including remote technical assistance, spare-part identification, maintenance guidance, troubleshooting support and warranty communication.

Before order confirmation, customers should confirm delivery terms, shipping method, destination information, payment conditions, currency and other commercial requirements.

Available trade and shipping terms depend on the order and destination. Applicable Incoterms and delivery responsibilities will be confirmed during quotation and order processing.