For mining and drilling engineering equipment, port delivery is only the beginning of cooperation. Comprehensive after-sales technical support is the key to ensure stable construction and sustainable profitability of overseas projects. Most overseas buyers face many problems after purchasing equipment, such as unskilled operation, inability to troubleshoot failures and difficulty in purchasing accessories, resulting in huge project losses due to equipment shutdown.
We have built a full-cycle long-term after-sales system for all exported air compressors and DTH drilling rigs. Different from one-time transaction suppliers, we focus on long-term project operation and user experience rather than simple equipment sales. After equipment delivery, we provide time-zone adaptive exclusive online technical services, including operation training, daily maintenance guidance, remote troubleshooting and professional technical consultation.
With long-term stable cooperation with original manufacturers, we can supply various original spare parts and wearing parts for air compressors and DTH drilling rigs, solving the problems of expensive and delayed accessory procurement abroad. A long-term client from Tanzania has purchased our complete drilling equipment three years ago. With our continuous spare parts supply and time-zone adaptive remote technical maintenance support, the equipment still operates stably till now, greatly reducing the client’s equipment maintenance and replacement costs. Both buyers of new and used equipment can enjoy standardized technical support and accessory matching services. With professional technology, standardized trade terms and strict quality inspection, we eliminate all procurement risks and achieve long-term win-win cooperation with global clients.